Products where Fintech, Health & AI converge.

Forward-deployed PM. 10 years shipping SaaS, Mobile, Web in regulated environments. X12 transactions, HL7/FHIR, AWS cloud. Integrated Claude API, ChatGPT API, Azure AI, Meta Llama, LangChain, CrewAI into enterprise workflows across 20 countries.

💼Experience

Outcomes delivered, compliance maintained.

Staff Consultant · Technical PM

Nagarro Enterprise Services
Jun 2022 — Present
Amplify Health · Tier-1 Consulting Client · UNICEF SES
  • Healthcare SaaS (1M+): 0-to-1 Singapore → 20 countries; X12 EDI (837/835/270/271) in FHIR module; financial wellness SDK
  • AWS: S3, Lambda, SQS, SNS, API Gateway, CloudWatch, IAM, Bedrock; PostgreSQL → AWS migration
  • AI: Claude API, ChatGPT API, Azure AI, Meta Llama via Bedrock; LangChain + CrewAI; Drain3 + RAG hybrid
  • Fintech: Stripe + Vindi bank reconciliation across 4 European banks; multi-currency; fraud detection
1M+ users · CSAT 88→94% · $5M saved Q3'25–Q2'26 · 99.8% accuracy · 0 PII breaches · Client Performer Award Q4'25
X12FHIRAWSClaude APIChatGPT APIMetaLangChainStripeHIPAA

Team Leader · CCAI Verizon

Cognizant
May 2021 — Jun 2022
Conversational AI — 50 Centres · 10M+ Interactions
  • $10M+ omnichannel SaaS; 24-person team; 250+ user stories; Dialogflow CCAI + OpenAI NLP
  • 15 A/B tests; webhooks, microservices, API orchestration; latency 10s → 7s
CSAT +35% · AHT -25% · $10M savings · recall 98% · containment +42% · 8 sprints 0 missed

BA · Product Owner

C2B Tech
Aug 2020 — Apr 2021
0-to-1 Health Insurance — South African Bank
  • Bank-to-insurance cross-sell; custom premium pricing engine; PII + health history → real-time quote
  • ICD claims, hospital provider networks, copay, underwriting; 120-page BRD
95% MVP on-time · GBP 2M expansion · underwriting -45% · effort -80%

Asst PM · Equity Advisor

ICICI Securities
Mar 2017 — Jun 2019
Salesforce Capital Markets · 3-in-1 Accounts · BFSI
  • 3-in-1 accounts; fund lifecycle (add → verify → allocate → settle → release); Stripe SIP; SFTP recon 40 → 80%
  • Automated risk profiling; dynamic product lock/unlock; SMS360 + WhatsApp equity alerts; 200+ staff trained
90% acquisition · 95% retention · recon 40→80% · 12 releases 0 rollbacks

Business Analyst

The Stone Palace
Jul 2015 — Mar 2017
  • 0-to-1 fleet analytics; Tableau dashboards; Waterfall → Agile-Kanban transition
Efficiency +40% · onboarding -60% · SLA breaches -55%

🏗Architecture

Systems I designed — anonymised.

Healthcare SaaS · 1M+ Users · 20 Countries
EHR Ingestion
HL7 · FHIR · X12
→
AWS Pipeline
S3 · Lambda · SQS
→
Rules Engine
Eligibility · Consent
→
ML Suggestions
Clinician HITL
→
Mobile + Web
iOS · Android
Agentic AI Platform · 20K Enterprise Users
Telemetry
Aternity · Riverbed
→
Drain3 RCA
Log Mining
→
Claude RAG
Retrieval · Explain
→
Guardrails
RLHF · HITL · Drift
→
Resolution
ServiceNow
BFSI Risk Platform · Fund Lifecycle + Compliance
KYC Intake
PAN · Bank Link
→
Risk Scoring
Net Worth · Income
→
Product Gate
Lock / Unlock
→
Fund Lifecycle
Add → Settle
→
Reconciliation
SFTP · XML

🔬Currently Exploring

Multi-Agent Orchestration

A2A Protocol · MCP · CrewAI workflows · runaway loop prevention · silent failure detection

Healthcare Interoperability

X12 EDI automation · FHIR R4 bulk data · CMS interoperability rules · payer-provider exchange

AI in Fintech Compliance

Automated suitability assessment · AI-driven KYC/AML · real-time fraud scoring · regulatory guardrails

🛠Tools

StripeSalesforceERPNextFHIR ToolsHL7X12 EDIEHRConsent APIsClaude APIChatGPT APIAzure AILangChainCrewAILangGraphDialogflowAWS S3LambdaBedrockTerraformDockerJiraConfluenceFigmaMiroPostmanGitSnowflakePower BITableauKibanaPostgreSQLKafkaREST APIsPlaywright

🏅Certifications

CSPO
Nagarro '25
Technical PM
Nagarro '25
AI in PM
O'Reilly '25
Claude Code
Anthropic '26
GenAI
IBM '26

🎓Education

Post Graduate Certificate · International Project Management
Anglia Ruskin University, London 🇬🇧
Bachelor of Engineering · Computer Software Engineering
Anna University, Chennai 🇮🇳

🌍Engagements

Client + product lines I've shipped against — anonymised where required.

Discovery Vitality

Amplify Health · 0-to-1 to 1M+ users · 20 countries · HIPAA + GDPR + PCI-DSS

UNICEF SES

Salesforce NPSP donor platform · Brazil · Bulgaria · Greece · Romania · Stripe + Vindi recon

Verizon GTS

Conversational AI · 50 contact centres · 10M+ interactions · $10M+ annual savings

ICICI Banking Group

Salesforce Capital Markets · Equity advisory · Stripe SIP · bank recon 40→80%

Tier-1 Consulting Client

Enterprise Agentic AI platform · $5M+ RFP · 1K→20K users · Performer Award Q4'25

South African Bank

0-to-1 multi-line insurance · rules-based pricing engine · ERPNext billing